By George L. Rosario, Bible Based Business Consultant at GC Rosario Group
These 8 things can get you going in the right direction.
WORDS ARE POWERFUL; USE THEM WISELY
Have you ever said anything that you wish you could take back? Hey, perhaps you have a perfect record when speaking. I know I don’t. I haven’t always been as careful, as considerate or as mature as I am today. Not that I don’t make mistakes still, but I certainly don’t put my foot in my mouth as often and I did when I was a teenager and in my early 20s.
The words we say carry a lot of weight on them. This is especially true in the professional world. As a leader, or someone striving to become one, the words you say today can have an impact on your journey for years to come. In today’s super public, social media driven, cell phone camera ready society, saying anything in an irresponsible manner can come back to haunt you. Just ask any politician running for office. They will have their entire lives put on display for everyone to judge. Some have discovered that even their high school faux pas aren’t safe from public scrutiny.
This being said, if you are preparing for any public role, or if you are planning on ever having a better job than the one you have today, make sure you watch what you say. The words you put out there will come back to haunt you, or worse, haunt your kids.
VALUE RELATIONSHIPS THAT HAVE LASTED
People come and go, but the right people stay. So often we see people who have been through thick and thin, good times and bad times, wins and losses together, and somewhere down the line one of the two people decides to walk away from the other one. Where is the loyalty?
We see this happen in marriages. I’ve known people that have raised children together and then call it quits. I’ve seen couples that get divorced in their 50’s and 60’s after spending most of their adult lives together. I’ve seen couples that were strong during the hard times, and when they got over the difficulties, they had nothing left to fight for. For whatever reason, 54% of marriages end up in divorce and more than half of those happen after the 10 year mark.
This is not a phenomenon that only happens in people’s personal relationships. I’ve seen this happen in business relationships. I’ve seen business partners that spent 10, 15, 20 even 40 years together and then break up. I’ve seen businesses that build long lasting relationships with other businesses, only to have one of the two betray the other. I’ve even seen father and son or mom and pop businesses that fall apart because of a disagreement between the co-owners of the shop.
If you have had a long lasting personal or business relationship that has made it through hard times and is now stronger than ever, don’t mess it up by valuing other relationships above your long existing ones. A friend that has been loyal for 10, 20, 60, 80 years is not someone you should turn your back on because of a little bump in the relationship road.
DO MORE THAN WHAT IS EXPECTED OF YOU
General George S. Patton once said, “Always do more than is required of you.”
Give more than you take. Offer more than they ask for. Tip big! Bless someone day today. Surprise a neighbor, a client, a friend, or perhaps even an enemy. The act of going the extra mile leaves a lasting impression. The right people will remember the time you went above and beyond for them. It builds trust and loyalty among those who know you.
Have you ever received service from someone that clearly went above and beyond what you expected them to do? How did that make you feel? Have you made it a point to give someone else that feeling? Create a reputation about you that says, “he’s a giver.” Your clients, coworkers, leaders and followers will appreciate it and it will be clearly reflected in your level of success. Just make sure you don’t do it with expectation. Not everyone will thank you. But the more you do for others, the more blessings will come your way.
THE EASIEST WAY TO FAIL IS TO NOT START
In my consulting business, I’ve met hundreds of people who constantly use phrases like, “I’m going to” or “Someday I will.” Those are the couch dreamers. They dream big but never get their butts off the couch.
If you want to be successful, you have to start. If you want to run a race, you have to start with the first step. If you want to climb a ladder, you have to start with the first rung. If you want to swim a mile, you have to take the first stroke. If you want to make a million dollars, you have to start with the first dollar.
All success is dependent on your ability to get stated. No one has ever accomplished anything by relying on wishful thinking. They had to take action. I know people who spent years reading books, going to seminars, taking classes, buying training programs and paying mentors and coaches to learn everything there is about a business, a field or a subject, but they never apply what they have learned. Look, you could read a million books about how to ride a bike, but until the day you get on one and push the pedal, you are nothing but a professional student, not a rider.
As Les Brown said, “The graveyard is the richest place on earth, because it is here that you will find all the hopes and dreams that were never fulfilled, the books that were never written, the songs that were never sung, the inventions that were never shared, the cures that were never discovered, all because someone was too afraid to take that first step, keep with the problem, or determined to carry out their dream.”
RANDOM ACTS OF KINDNESS ARE REMEMBERED
I remember seeing a friend leave a large tip for a terrible waiter one time and I asked, “why did you leave such a large tip?” He said, “we don’t know what this person’s situation is right now. They may be going through more than we can imagine. I bet the next time I come in, this same waiter will be awesome to me.” Sure enough, we returned there the next week, at the same time, sat at the same table and had the same waiter. The service this time was incredible. The waiter was friendly, kind, attentive and even brought us a piece of cheesecake on the house. He remembered us.
Is this the only reason someone should give outstanding service? No! Is this the only reason you should tip big? No! What if you never get good service from this person? Does that mean you should never tip them big if you can? No! You see, the moral of the story is not that the tip got us better service, but that we really didn’t know what that waiter was going through. If you have never served tables at a restaurant, you should do it for a week. It’s not as easy as you may think and often the tips are so small that you become discouraged. Tip big when you can, and if you can’t, perhaps you shouldn’t be going out at all.
This doesn’t only apply to tips and waiters. Have you ever run across someone in your business who is best described as miserable? I’m talking about the person everyone deems as a pain to deal with. What if you decided to make the first move and be super nice to this person? Kill them with kindness.
I dealt with such a person, who I will call Mrs. Jones (not using her real name to protect her family’s privacy). She was an older woman in her late 60’s who had a reputation for snapping at everyone, always having an attitude and never smiling. The people at work called her The Witch in Contracts (she worked in the contracts department). Everyone at the office avoided her because of her “mean personality.” I made it a point to find out more about this tough lady.
I noticed that Mrs. Jones always walked into the office with a cup of Dunkin Donuts coffee and a glazed donut in her hand. This was her regular morning routine. One morning I decided to wait for her at the DD on our block. When I saw her coming towards the door, I opened it for her and greeted her with a huge smile and a very happy “Good morning Mrs. Jones.” She said good morning with a half smirk on her face. I then walked to the counter and said, “after you Mrs. Jones.” She said thanks and ordered her coffee and donut. When she went for her card I said, “please let me get that for you.” She looked at me like I was crazy.
The next morning, when she was about to walk into DD, I opened the door with a cup of coffee like she liked it and a glazed donut already in a bag for her. She was surprised, but I was more surprised that she smiled from ear to ear. I met her at this same DD for a couple of days and then offered to do this for her on the way into the office from then on so that she wouldn’t have to make that stop. This became part of my morning routine.
Soon the office was amazed at how Mrs. Jones’ attitude had changed, and how much she laughed with me whenever I stopped by her office for our morning coffee and donut. We were arriving a few minutes early just to hang out over coffee. That tiny act of kindness created a friendship that lasted long after my job with that office. I got to learn so much about her, including that her husband of 38 years had passed away a year before she started working there. We shared so many great conversations about him.
By the way, I had no promotion to gain by doing this. I was Mrs. Jones’ direct supervisor. We remained friends for years after my employment at this place ended. I was in Mrs. Jones’ family room when she passed away. She had introduced me to her family as her best friend and they made sure I got to say goodbye before she left us. I became her best friend over a medium Dunking Donuts hazelnut coffee with two creams, no sugar, and a regular glazed donut, chocolate glazed on Fridays. I still drink hazelnut coffee from DD today.
DON’T DRIVE FORWARD WHILE LOOKING BACK
Steve Harvey famously said, “You can’t drive your car looking in your rear view mirror.” The easiest way to crash and burn on your dreams is to spend too much time looking backwards. Your life is moving forward, but your progress will not move and inch with your foot on the break. Learn from the past, but leave it in the past.
Leave your mistakes in the past. The longer you dwell on them, the longer it will take you to take your foot off the break and move forward. We’ve all made mistakes. Successful people know how to extract the necessary lessons, and navigate through them and past them, therefore driving themselves into their wins and blessings.
Leave your wins in the past. What’s worse than those who can’t let go of their mistakes? Those who can’t stop bragging about yesterday’s win. There are so many people who focus so much time boasting about how good they were in their last deal that they never get started on the next one. We all know these people. I’ve been in real estate for years. I know so many people who spend their time bragging about how good they were in the 80’s and 90’s that they can’t step into today’s reality.
I almost want to tell you their names but I won’t. OK, I’ll tell you about Roy. It’s OK. I told him I was going to share his success story in this blog. I worked with Roy back in my days with Coldwell Banker. He was always bragging about how many deals he had done back in the day. Unfortunately, he spent so much time in the old glory days that he was now making less as a licensed Realtor than a teenager would make at a fast food restaurant. It wasn’t until someone cared about him enough to tell him to stop living in the past that Roy made a huge leap in his career. The moment he joined us in the present, Roy started doing deals again. He had to put away his old plaques and trophies and focus on how to do business today, and boy did he do business. The man became a bigger producer than he’d even been. Now he had new awards and plaques for his wall.
OVERTHINKING CREATES DOUBT; WALK BY FAITH
“Overthinking: the art of creating new problems out of ones that never existed in the first place.” Anonymous.
There are so many people stuck in the planning phase of their business that they never step into the action phase of their business. Did you know that you can plan yourself into bankruptcy before you even open up your doors for business?
As a consultant, I’ve been hired by people who have worked with one or two consultants prior to me, and still haven’t gotten started. I am a no holds barred type of consultant. I will tell it how it is, even if it requires some tough love. If I am ever hired by the over planner, over thinker, over organizer type of client that starts and ends every conversation with what ifs, I stop them right away.
I am not in the business to steal your money by brainstorming you into failure. I’m in the business to get you results. This is why I give a money back guarantee. If you followed my advice and are not better in your business when our time is up, I failed you and will give you your money back. So I have no time for timewasters who lack the courage to take action.
The more time you spend overthinking about all the problems that could arise in your business, the less time you have to actually do the business. This doesn’t mean that we don’t spend time thinking, studying, evaluating, organizing, brainstorming and customizing a plan of action for your business. This simply means that if you spend all your time thinking and no time doing, you don’t have a business.
TOMORROW MAY NEVER COME. DO IT TODAY
Stop procrastinating! The reason I write a blog a day is because I have so much I want to share with you and no guarantee that I’ll have the time to do it tomorrow. If you want to do something with your life, don’t wait until tomorrow. Do it today. Do it right now. It’s 8 pm? Good, get started on it. It’s midnight? Good, get it started. I don’t care what time it is when you read this. Stop right here and take one step forward on a project you’ve been procrastinating about.
Tomorrow is not promised. What if it never comes? Think about the people who could have benefited from that project, but who will never be blessed by it because you set it aside until it was too late. As long as you are breathing, there is time. So take the time right now, regardless of when you are reading this to get started. Don’t wait until the opportunity passes you by. Start right now. As William Shakespeare put it, “Better three hours too soon than one minute too late.”
Need help getting started? Let’s talk about it. Go online right now, even if it’s 3 am, and schedule your complimentary 30 minute consultation. Yes, complimentary means you get to pick my brain for 30 minutes for free!
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ABOUT THE SPEAKER:
George L. Rosario, #GeorgeTheSpeaker with GC Rosario Group
George L. Rosario is a Brooklyn NY born & raised businessman & entrepreneur. He started GC Rosario Group with his lovely wife Claudia to bring his expertise to others. With over 30 years of service to the marketplace nationwide, George has now expanded his office to from NYC to South Florida. He travels the country helping businesses and organizations thrive in today’s changing professional landscape. Changes in the economy have opened new doors of opportunity, growth and prosperity for innovative thinkers. George & Claudia Rosario help companies, businesses, organizations and teams develop the necessary skillset and plan of action to thrive in this new marketplace. GC Rosario Group helps organizations of all sizes meet their goals. George is the author of From Rituals to Relationships, which takes an in-depth look at how we approach our personal, professional and spiritual life, and how they intertwine.
“Every day is a good day when you do what you love and love what you do.” — George L. Rosario
George L. Rosario and Claudia P. Rosario Lead The Luxe Stone Group (National Real Estate Professionals)
No one knows luxury real estate like George L. Rosario and Claudia P. Rosario of the Luxe Stone Group (with Canvas). When you are ready to receive the luxury treatment, contact the team that knows luxury homes. With over 30 years of collective experience, you will definitely experience a much higher level of professionalism than with any other team. You can contact George and Claudia for all your luxury home needs (selling or buying) by contacting Claudia directly via Claudia@GCRosarioGroup.com.
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